Friday, 23 May 2014

How Social Media is Transforming CRM

Social media has revolutionized our era, with a lot of people in our social circle we never knew before. The mobile transformations have also played its part, it is like holding the globe within our palm. The rise of social media has a tremendous effect on customer relationship management (CRM) as well. Now brands and products are focusing social media to reach out to their customers and their immediate social circle. According to this infographics, more than 60% of the users interact with the brands or products on the social media. We present this infographics for you to learn more about the Social Media and CRM.




via: Visual.ly

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